Grocery Shopping Decisions are Becoming More Complex. Help is At Hand: There’s an App for That!

Many consumers have the very best intentions when it comes to buying food for their families – they want the healthy one and, increasingly, the one that’s better for the environment. But, bless us, we want these good attributes if they’re convenient. We thought we’d take a look at some more recent developments that are designed to make the increasingly complex business of shopping easier. 

Nutri-scores and Enviro-scores with traffic lights – red through green – are coming and at pace. That’s got to be good for consumers concerned about their health and the health of the environment and it’s in the same direction that governments are pushing health and climate change policies. But will shoppers understand them and/or will the traffic lights be lost amongst the plethora of marketing and regulatory required information on pack when most shoppers only apportion a few seconds to each grocery purchase? IGD research in the UK indicates that many consumers are confused by nutritional traffic light labels but, one thing is certain, dealing with complex matters relating to nutrition & health and, maybe even more complex issues relating to a product’s environmental/animal welfare/social impact, there’ll be no perfect system. For those consumers who have the time and inclination to check out food and drink products they wish to buy based on their performance on both health  and on tricky social issues, then, “there’s an app for that”! Here’s 4 of the higher profile ones:

  • Yuka – the “mightiest” of European shopping apps which covers 1.5 million products of which 70% are food and drink (the rest are cosmetics) and has 20 million users in 11 countries across Europe. In France, each product is actually given a Yuka enviro-score;
  • Giki – awards product badges, based on data provided by the manufacturer and referenced against 30 subject matter expert partners, such as RSPCA (on animal welfare), RSPO (sustainable palm oil), Fairtrade and the Rainforest Alliance;
  • Setai – carbon emissions are the main concern of this app and users can see how much a product contributes to their daily “carbon budget”. Soon, the app will offer users the chance to offset their purchases through reforestation. In addition, it scores each food product out of 10 on health;
  • Food Switch – developed by the George Institute for Global Health, users can filter by health concerns and get alternatives based on whether reducing salt, fat or sugar is a priority.
What about the reliability of the Yuka application? - Les Petits Plats  d'Arthur
Source Yuka

These apps are performing the role of a “trusted third party” who is not linked to a retailer or a brand at a time when, increasingly, consumers are confused by “green” claims and suspect companies (particularly the bigger ones) of “greenwashing”. As these apps gain traction with consumers, it will certainly push manufacturers to up their game relating to their products’ health and social impacts. They may disagree with the scoring systems used by Yuka et al, but if their products generate glaringly red traffic lights on the apps, it will have a profoundly detrimental impact on sales, at least sales to the app users!

Avoiding food waste has moved closer to the top of consumers’ agenda during the pandemic.Ten years ago in the UK, discounters gained the favour of an increasing proportion of shoppers vis-à-vis traditional supermarkets. Discounters focused on everyday very low prices, supermarkets looked to drive volume and value through BOGOF (Buy One Get One Free) and “3fers” promotions that led to increased food waste. We’ve moved on since then. In fact, the UK Government is introducing regulations to ban such multi-promotions albeit specifically for “junk food”. Now, there is great pressure along the supply chain both to avoid waste and to save money!

Of course, good retailers have long been assiduous in reducing in-store food waste – it’s a “no-brainer” as dumping unsold food is a double cost (cost to buy and cost to dispose).  Supermarkets often have an effective multi-tiered approach: discount what is slow-moving and edging towards its Best Before date; if it still doesn’t sell, use any of the available Apps that connect your food with consumers avid to get products with a discount, or send it to a Food Bank to help feed the deprived. Distributing through the Too Good To Go App can generate some revenues (and it is widely used by restaurants, especially during pre pandemic times) and as a last resort, give it away via the Olio App, that connects the supermarket with volunteers that will collect the food, upload the details on the Olio App and then give it to those that claim it. The Olio App is gaining traction – its British and American co-founders have just raised £43 million to expand internationally and have a Big Hairy Audacious Goal of attracting 1 billion users to the App by 2030! 

But, in fact, food waste at the retail level is very small compared to waste in the consumer’s home and there are also interesting developments to help consumers reduce waste. The UN’s Sustainable Development Goal (SDG) 12.3 aims, amongst other things, to halve food waste at consumer and retail levels. Being part of the solution will be a high priority for high profile grocery retailers who will come under increasing pressure from government and consumer activists. As importantly, helping consumers reduce food waste builds trust and concomitant loyalty between retailers and their customers. 

Plant Jammer (PJ) is best known for its AI-powered cooking assistant that helps users create recipes from the existing inventory in their fridges and pantries. The idea is to provide consumers with more ways to use all of their at-home food, so less waste goes into landfill. The pandemic has fuelled interest in its use. PJ has just added an “Empty Your Fridge widget” which it is licensing to third parties who can build customised experiences for their own customers – for example, a consumer can simply select the ingredients they have in their fridge and, via the  widget, receive a customised recipe from the licensed third party in return. Users can input preferences and dietary concerns which will be reflected in the recipe. Aldi Sud and RIMI Baltic (owned by Sweden’s major retailer ICA) are among the first major food companies to implement the food waste-fighting widget on their web sites so that their customers can track and manage food waste in their own homes.

Source Plant Jammer

USA supermarket chain Kroger has launched an AI-powered Twitter recipe tool, Chefbot, for helping consumers come up with recipe ideas using leftovers and food items lurking in their fridge! Here’s how it works:

  • Snap – snap a photo of 3 ingredients from fridge/pantry;
  • Tweet – photo to @KrogerChefbot and thousands of possible recipes are scanned to come up with meal ideas!;
  • Cook – within seconds, you’ve got personalised recipe recommendations with instructions.

Chefbot fits in well with Covid-induced cooking behavioural changes and can be very useful in expanding the often limited recipe repertoires of many household meal preparers. A UK environmental charity Hubbub survey shows that 57% of consumers value food more now than in the past, and almost half are more worried about food, not least wasting it, than in pre-Covid times. When you’re home all day, you’re in closer contact with your fridge and its contents!

We’d wager that food waste in the home has increased in many countries as household incomes have increased, cooking skills declined, and principal meal preparers, often women, took employment outside the home. Chefbot and Plant Jammer Apps are designed to give home cooks inspiration and practical cooking tips.

Is grocery shopping simpler now? NO. There’s more products, more channels, more social issues that we must check before purchasing. Is it slave-free? Animal welfare-friendly? What’s  the environmental status? Who produced it and where and how? On top of all this, Brenda is vegan and John is trying to cut out dairy and thinks he’s gluten-intolerant. It’s a nightmare! As a result, we need help and there’s an app for that which might sit pretty with Generation Z app natives but it adds challenges for those who are less digitally adept. Nutritional and environmental apps will have their place but only for a minority of shoppers. We think the front-of-pack nutri- and enviro-scores are more likely to have a significant impact on purchasing behaviour and both these will lead to substantial reformulation of thousands of food and drink products as manufacturers seek to avoid the red traffic light scores for their products. 

The pandemic lockdowns have increased our screen time, so there is no wonder that startups and big companies have seen an opportunity here to be more relevant, especially for younger shoppers. If your digital offers and services are easy to access, helpful and respectful of users’ privacy,  they’re terrific business tools that can build the trust and the longer-term loyalty of your customers.

Posted in Consumer, Health, Trends

Will Work Patterns Have Changed Radically Post-Covid Or Will We Drift Back to Previous Work Behaviours and What’s the Implications for Food Businesses?

In the Northern Hemisphere, Summer is here, our Covid-constrained world is opening up, courtesy of extensive vaccination programmes and notwithstanding the continued ravages of the Delta variant. The feelings of fatigue, wanting to mix with friends and colleagues, travel for work and leisure are palpable. Yet, we can see from the labour shortages in key industries, not least in food, that the pandemic “ain’t over ‘til it’s over” to quote baseball player and American 20th Century philosopher Yogi Berra! As we claw back our lives to some sort of normality, will our work habits have changed irrevocably – specifically, eschewing daily commuting to the office and working much more from home – or will we slip back to pre-pandemic work patterns?

For those who were paid to be at home during the lockdowns and didn’t have to fight for financial survival, there was an element of novelty and opportunity to relearn how to cook and do so from scratch, to eat more healthily and, of course, we could start that exercise programme that had been lounging, gathering dust on our “Must Do” list for years. In 2020, the aroma of banana bread and sourdough loaves pervaded the leafy suburbs from April through to the Autumn. Then, in October, we realised that Covid was with us for the longer haul. Our enthusiasm for jogging, sit ups, and cooking meals “like Mum used to make” waned, Deliveroo, Uber Eats, and Just Eat became more frequent visitors to our homes and waistlines expanded. Survey data for the UK shows that Brits gained, on average, 3kg each, through the 2020/21 pandemic period. 

So, how much of our in-home incarceration will stick? Good USA data suggests that “confident cooks” and “cooking enthusiasts” (those who are gung ho but tentative) expanded their home cooked meal repertoires substantially and accounted for a huge proportion of the incremental Covid period retail purchases of premium meat and seafood as they sought to replicate favourite restaurant meals at home. However, 70+% of households soldiered on with menus having a recurring theme of minced (ground) beef and chicken.

Online grocery shopping is sticking, albeit its rate of increase has slowed relative to the dark days of full lockdown. Working from home (WFH) makes the reception of your online groceries easier – there’s somebody in – and the arrival of Mr. Tesco is even a mini-event to lighten your day! Clearly, WFH is good for the local corner store and it may fuel a renaissance of local artisan bakers and see growth in local coffee shops – good for small businesses and the local community, as well as giving the at home worker an opportunity for light exercise and a chat with fellow workers from different professional backgrounds. It’s not good for the Food-2-Go outlets which are scattered, eerily empty, around the office high rises downtown. 

These are challenging times for the likes of previously very successful chains such as Pret. However, all is not lost. Kantar data for the UK shows that WFH and home schooling explained around 20% of the uplift in lunch and dinner at home occasions during the peak of lockdown. Kantar projects that meal occasions at home in Q1 2022 will be 10% up on the same period in pre-pandemic 2019 – that amounts to a good slug of revenue potentially lost for F-2-G businesses but not enough to sink them. 

Recently, PepsiCo announced a new corporate policy embracing work flexibility – led by shifting half of its office staff to working from home permanently. The company notes that employers offering flexible work see a 15% increase in productivity, 31% less absenteeism,10% less staff turnover, and the policy will attract high calibre staff. The “Work that Works” programme will let PepsiCo scale down its real estate footprint by 15%, which it says will lead to less waste and lower energy use. Fifty percent of office staff will work remotely at any time, and that for every 100 employees who work from home twice a week, it will save 70 tonnes of Greenhouse Gas Emissions (GGE). Working from home staff will be able to reserve a workspace or meeting room via a mobile app, while occupancy sensors and integrated meeting technology will assist in scheduling meetings between in-person and virtual groups.

Asda, the UK’s Number 3 grocer (formerly owned by Walmart), has also announced flexible working measures taking a “hybrid” approach: 4,000 of the supermarket chain’s HQ staff can choose to work from home, the office or from space in its shops and depots. Coming to HQ is recommended for training and key meetings.

We are still waiting for more food businesses to clarify publicly what are going to be their work policies as restrictions are eased, but it seems that “flexibility” will be mentioned frequently! McKinsey and Co suggest that finance, management, professional services, education and the information sector have the highest potential for remote working. Deloitte UK agrees and its staff will be able to work wherever they want when Covid restrictions are eased, with no requirement to work a minimum of days per week from the office. Deloitte has conducted research in the USA’s food sector finding that 60% of top management agree with allowing employees to choose working from the office or from home. Although 25% of them were expecting everyone back to their desks once it’s allowed. The expectation is that hours worked remotely in late-2021 and 2022 will be about double that of 2019.

Source: Deloitte USA

Of course, working from home won’t appeal to everyone. Younger workers are more attracted to the office – it’s more social, an opportunity to learn the tricks of the trade from more senior staff and, indeed, to interact directly with line managers to show them how quick, smart and enthusiastic they are! Employees with families may value spending more time at home to give them a better work:life balance (there again, they may be pleased to get away from the maelstrom and grind that can be family life!). Of course, for those working at the coal face in processing plants and retail stores, working from home isn’t a realistic option. What’s more, they’ll resent those working from home in their slippers and feel more like the worker bees having to head out into the rush hour traffic every morning and night.

As we all know, change is inevitable and we’re just experiencing an accelerated period of change. With it comes new opportunities. One result of this in the UK is an explosion of businesses connecting home cooks with hungry diners. The UK Food Standards Agency estimates that 44% of new ventures registered from March 2020 are run from domestic kitchens. New electronic platforms have emerged – All About the Cooks, NoshyCircle, Grubie – taking around 12-15% commission linking domestic chefs with closely located diners. Most domestic cooks will be part-time, work flexible hours and earn a helpful income on the side.

What can we conclude about WFH in the post-Covid era? There’ll be more of it, working location will be substantially more flexible than in the past and it will be disproportionately a benefit on offer to those that, in history, worked from offices – ranging from the “professional classes” to online platform gig workers. It will pull workers and their families from the larger cities seeking better lifestyles and more affordable housing in more rural surroundings. In turn, this will bring pressures on rural-based businesses (many of them in agriculture and food) with employees who, already, face challengingly high house and rental prices fuelled by weekend 2nd home owners. 

Ostensibly, the UK Government has a major policy to “level up opportunities across all parts of the United Kingdom”. The idea is that people and communities that feel they have been left behind get a chance to catch up. In truth, a combination of WFH and pervasive availability of 5G would be a huge boost to accelerating “levelling up”. This is much needed as we recover from the ravages of Covid-19 which has served to polarise household incomes (“haves” and “have nots”) across the UK and in most other countries.

The longer-term impact of the pandemic on the food service industry may be profound. The UK government’s furlough programme gave thousands of restaurant staff a taste of home life and being paid to be there, rather than working the unholy hours that are characteristic of this sector. There are clear signs that many are reluctant to return to restaurant work exacerbating the vacancies that are evident from the aftermath of Brexit (when particularly Eastern European workers exited the UK en masse). Reducing the requirement for labour in restaurants and food service outlets will be a feature of the future and reflected in a focus on automation and reduced complexity menus for many food service businesses. 

Posted in Consumer

Organic Food Sales Surge During the Pandemic and are Part of a “Green Wave” Supported by Governments Across Europe

Consumer concerns about protecting and improving their health and the health of the planet are twin trends that have been accelerated during the pandemic and both have a big significance for the food and drink industry. Our food purchases are being influenced by a desire to have healthier diets and we’re willing to apply cooking skills improved by enforced practice during Lockdown, notwithstanding that scratch cooking fatigue is evident as we limp into the middle of the second year of coping with Covid-19! There is growing awareness that all of us, through such actions as being selective in what we eat, reducing food waste, conserving and recycling resources such as packaging, can be part of the solution rather than the problem relating to climate change and reducing the damage to the global environment.

Indubitably, the halo of dietary and environmental health surrounding organic food has helped drive its popularity in many markets.The organic food market in the USA saw solid growth year after year in the first 2 decades of this century and, then, the pandemic struck and the rate of growth accelerated by a record 12.8% in 2020 to a new high of $56.4bn. Almost 6% of the food sold in the USA last year was certified organic. Pre-Covid, 82% of consumers surveyed bought organic food and drinks at least monthly, 18% weekly and 11% daily, with Millennials the group most likely to purchase.

The top 5 reasons for purchase of organic food in the USA are:

  • safer for me and my family; 
  • to avoid pesticides and other chemicals; 
  • to avoid antibiotics and growth hormones;
  •  to avoid GMOs;
  • and its perceived higher quality.

This is worrisome as it indicates concern about the  safety of “regular” food. The aspiration, not unreasonably, is to eat food that is closer to its natural form and less changed by human manipulations – sentiments that have been reinforced during the pandemic. The label organic is seen as promising “GMO-free” and contributes to the attractiveness of organic food for many as GM products are very far from popular!

US retailers have been quick to promote organic private label products during the pandemic as organic food represents an unique intersection of perceived quality and value and the store brand association with an organic label shines a positive light on the store brand overall (e.g. Kroger’s Simple Truth organic products). Such products are increasingly seen in the centre aisles that house categories further down consumers’ adoption pathway of organic items (i.e. moving along from fresh foods which are core organic lines to canned  food and non-food items). Shoppers see private label organic products being as good quality as branded ones but have the advantage of being lower priced.

In the UK, a surge in demand from locked-down shoppers helped sales of organic food products rise by 13% in 2020, the highest growth level in 15 years. Canned and packaged organic food grew the most (20%), followed by meat, poultry and fish (17%). But, total sales are still only at a modest £2.8bn (<$4bn). On a per capita basis, organic food sales in the UK are one-third of equivalent US sales. In the UK, close to 20% of organic sales from supermarkets were online indicating that younger, higher income shoppers are key customers for organic products. In Germany, the largest organic market in Europe, we have seen a similar picture:  the organic market growing at double speed of the conventional market (22% y-o-y growth in supermarkets) to reach a record 15bn EUR in 2020, and a record share of the market of 6.4%. Poultry, with a 70% growth, and red meat, 55%, were leading the pack.

In the UK, the pandemic has led to a greater appreciation of food, in general, and organic food, in particular, is seen as being sustainably produced, i.e. good for the planet. Effective lobbying by farm groups and consumer activists concerned about future trade deals with powerhouse food exporters such as the USA and Australia has fuelled consumer concerns about “industrial” farming practices. Such practices are perceived to threaten UK food quality and  safety standards should they be given untrammelled, tariff-free access to the British market!

The favourable consumer view of organic food within the EU sits well with some powerful EU politicians, not least the EU Commissioner of Agriculture. As part and parcel of the EU New Green Deal in a post-Covid world, targets have been set to reach 25% of agricultural land under organic farming and 25% of food production by 2030 across its 27 member countries. Currently, 8.5% of the bloc’s agricultural land is farmed organically but there’s considerable variability by country ranging from 0.5% (Malta), to 25+% (Austria). Ex-EU member UK, with 2.6% and Ireland with 1.6% are in the European “naughty corner” for organic land use. Four member states accounted for more than half of all organically farmed land in 2019: Spain (17.1%), France (16.2%); Italy (14.5%); and Germany (9.4%). Together, they had 57.1% of the EU-27 organic area. Sweden has the highest proportion of its cereals and vegetables produced organically – 6.5% and 19.5%, respectively.

The organic food production and consumption component of the EU’s Green Deal has the intention of “restoring balance in our relationship with nature”. The plan has 23  actions structured around 3 axes: boosting consumption – through helping consumers make informed choices; increasing production; and improving the sustainability of the sector.

Is this just a nebulous plan which will be blithely ignored by commercial farmers? NO – it comes with financial support for growers! The 2020 total  EU budget was €168bn, of which 35% (€59bn) was destined for agriculture, rural development and fisheries. Further, there’s significant “green” political support in some EU countries (e.g. the German Green Party is mainstream).

Digging into the agricultural statistics, more than three-quarters of “farms” in the EU are less than 10ha (in fact, the majority are <5ha – little more than gardens!) so the splash of agricultural support money will reach a lot of voters. But farm numbers are declining sharply – between 2005 and 2016, falling from 14.5m to 10.3m. Over this period, more than one third of livestock and poultry holdings disappeared in France, Germany and the Netherlands. The EU Agriculture Commissioner (Janusz Wojciechowski) is bound and determined to halt the decline: “the European food sector in the past was based on small farms, and it should be in the future as well”. A mental picture of King Canute sitting on his throne at the seaside attempting to turn back the oncoming tide comes to mind! 

On financial support to the EU farm sector, the stark reality is  that 80% of direct subsidies go to just 20% of the larger-scale farmers which incenses the green lobby. Providing some degree of mollification, CAP reforms are being introduced to encourage farmers to leave more space for wildlife, adopt organic standards for livestock, with the intent of using less chemical fertiliser and pesticides, and to nurture healthy soils. The Commissioner believes that “Small farms can ensure food security for EU citizens and deliver environmental benefits”. Over the past 25 years, farmland birds and insect numbers have plummeted. His view is that food exports are important but not as much as producing EU food for EU consumers. Implicit in his arguments is that smaller-scale producers are more likely to be environmentally friendly than the larger-scale. Environmental campaigners remain hugely sceptical of any significant change to the CAP, let alone radical change, arguing that funds will continue to flow to the biggest, most polluting farms with barely any “green strings” attached.

Now, having exited the EU, the UK or, at least, England, is taking a different tack. It’s withdrawing over time the direct farm payment subsidy and replacing this with “public payment for public goods”, essentially paying farmers via the Environmental Land Management Scheme (ELMS) for providing citizens/taxpayers with environmental and social goods and services on-farm. International competitors may shrug and say “Ah, just another set of disguised farm subsidies”!

A new radical UK government initiative being proposed is to pay older English farmers to retire thereby attracting new, younger entrants into the industry. It’s proposed farmers could be paid up to £100,000 ($140K) if they rent out, sell or give away land they own, or if they surrender a tenancy. The rationale is that older farmers are more likely to be resistant to changing production systems to be more environmentally friendly whereas younger farmers may be more open to new “green” methods. In contrast to the EU vision, this approach may well accelerate the exit of small, uneconomic farms from food production, particularly given that the average age of UK farmers is 59. Don’t stand in the doorway, there may be a rush!

The direction of EU and UK agricultural policy is increasingly and, in most respects, encouragingly “green” – with the focus on environmental and animal welfare aspects. This may increase costs albeit whilst adding social benefits. The accepted wisdom is that EU/UK food products will be of “higher quality” and, therefore, must be protected from lower cost competitors who are producing food of “lower quality”. This will seriously complicate the completion of trade agreements with international food exporting countries such as the USA, Brazil and New Zealand – often, in international trade negotiations, agreement on agricultural and food items become the tail that wags the dog ensuring that the speed of completion of comprehensive trade deals are glacial. 

The deal with Australia seems to be close to “done and dusted” leaving many UK farmers incandescent with rage. In truth and fact, the “Aussie Deal” will have very limited immediate or even medium-term impact on UK producers but their concerns are that this agreement is “the thin edge of the wedge” opening the gates for a veritable flood of chlorinated American and Brazilian chicken and red meat “doused in hormones”! This story will run and run. The longer-term implications are that the EU and the UK may well build a protective “green wall” around its borders and this will have strong consumer support. However, EU and UK food exporters will likely have to face “tit for tat” rebuffals from those countries that are not well pleased with their food exports being labelled substandard! The result may please many Europeans – viz., an increase in food self-sufficiency in the EU and the UK – but not, perhaps, classical economists who promote the advantages of international trade and comparative advantage!   

Posted in Credentials, Health, Sustainability, Trends

Is Big Food and Grocery fast becoming “Little Goody Two-Shoes” on ESG matters? Lobbying the EU and Brazil!

A group of 40 influential European food industry companies, including major retailers Ahold Delhaize, Aldi, Lidl, Migros, Sainsbury’s, Tesco and some of the big names in UK’s meat sector like Moy Park, Hilton Food Group and Cranswick  have  written an open letter on the protection of the Amazon to the National Congress of Brazil advising them that if measures are introduced in Brazil that undermine the protection of the Amazon rainforest region they will “have no choice but to reconsider our support and use of the Brazilian agricultural commodity supply chain”. In short, the food businesses are threatening to stop sourcing food products from Brazil. The letter specifically addresses the issue that Brazil’s legislature is considering introducing a bill to legalise the private occupation of public land in the Amazon region. The group believes such legislation would accelerate deforestation. The bill is being considered just months after Brazil pledged to end illegal logging.

The level of deforestation in the Amazon is reported as being the highest since 2008 – 175,000ha has been logged or burned in 2021 so far. Most of the cleared land is destined to grow soy and graze cattle for beef exports. The UK Coop grocery retail group said “it is imperative that the proposed legislation isn’t given any airtime by the Brazilian government”.

Is this just an idle threat or posturing to curry favour with green activists in Europe? Back in May 19th, 2020, essentially the same group of food companies, via an open letter, threatened to boycott Brazil over the same issues, although the link was made in their arguments that biodiversity is a vital factor in safeguarding against diseases like coronavirus that pass from animals to humans. The letter concluded: “We want to continue to source from and invest in Brazil and help ensure that protecting the Amazon can be economically productive for all. We urge the Brazilian government to reconsider its stance and hope to continue working with partners in Brazil to demonstrate that economic development and environmental protection are not mutually exclusive”.

Clearly, the world’s largest meat company, Brazil’s JBS, is nervous about how its customers might view “Beef from Brazil” as being unacceptable. Back in September 2020, JBS launched an “anti-deforestation plan” to ensure by 2025 that cows it purchases are not raised on deforested land, financed by a $45m fund with more money to come, and using a blockchain-driven “green” platform. The company has considerable ground to make up as it has been accused of “cattle laundering” – switching cattle from black-listed ranches to ones with a clean environmental bill of health.

Marfrig, JBS’s principal Brazilian and global competitor, is equally active in announcing its commitment to deliver a deforestation-free supply chain and has ambitions to reach net zero emissions by 2030 using, inter alia, extensive regenerative agriculture practices.

Close to half of China’s imports of beef come from Brazil and 70% of Brazilian beef imports to China are from the Amazon region where deforestation risks are highest. Using TRASE, a date-based supply chain tool, these risks can be quantified and influential Chinese trading houses, if minded, can place pressure on Brazilian beef exporters to require that they minimise the environmental and social risks associated with beef destined for China. 

It’s unusual for Big Food to stick its head above the parapet and place pressure on governments to up their standards relating to environmental and social policies and regulations relating to food production. However, the practice is becoming more common as social issues are increasingly taken into account by consumers when buying food. Big Food players, including Nestlé, Unilever, Mondelēz International, Ferrero and Aldi, have written a joint letter to European Members of Parliament asking that they pass legislation to phase out eggs produced from caged hens. The letter states that “Companies moving away from eggs from caged hens have paved the way for changing how EU farmed animals are kept. Cage-free systems are widespread, economically viable and provide better living conditions for hens”. The  signees called for support of poultry farmers during the transition.

The European Commission banned battery-caged eggs in 2012. Why would Big Food wish to push the legislators into better bird welfare regulations? After all, Unilever (amongst others) has already committed to eliminate caged eggs from its supply chains by 2025. For Nestlé, it’s simply “the right thing to do” and switching to cage-free eggs is “a central part of our strategy on improving animal welfare”. 

Is Big Food fast becoming “Little Goody Two-Shoes” on animal welfare and environmental matters? Yes although it’s with a big dollop of self-interest! Increasingly, society expects big companies to show leadership and “do the right thing”. However, if doing so raises costs (e.g. for free range rather than caged eggs, or sourcing soya and meat from higher cost countries than, say, Brazil), then, it is disadvantaged in the marketplace if other players, perhaps minor brands, do not follow, and consumers just don’t notice! In such cases, big businesses may prefer formal government regulation, even more than informal industry agreements to a standard that can’t be penalised if some firms elect not to follow the agreement. Also, it’s just smart for companies to keep their fingers to the wind and to anticipate food industry changes that will be driven by upcoming government policy changes. Right now, one can observe governments becoming much more active on healthy food regulations – moving from trying to nudge  their citizens towards healthier diets and exercise regimes towards harsher regulation – e.g. on fat/sugar/salt content, and advertising “junk” food to children. Better to make the changes before forced to by regulation and harvest the “healthy product halos”!  

Big Food is stuck “between a rock and a hard place” as it has to decide on which social issues it might not bend. To continue with another egg example: should Big Food’s eggs be free range and free of male chick culling (the common practice of slaughtering day-old male chicks that are bred for egg production and, unfortunately for them, turn out to be the wrong gender for egg-laying!)? In this case, consumers or consumer activists will set the agenda.

In short, food companies should at least keep abreast of the social issues that consumers consider important when buying food. Being only a follower on such issues can be damaging for corporate reputations.

Posted in Credentials, Sustainability

Competition is Hotting Up in Restaurant Meal and Grocery Delivery – What’s Your Point of Differentiation?

As consumers in some countries are allowed out “on a long leash”, they’ll be heading for restaurants. So, is that the end of accelerated Covid-induced growth for the meal delivery  and, indeed, grocery delivery companies? Likely not as there continues to be apprehension about close social contacts and the delivery companies have done a good job getting food to us whenever and wherever we want it. Immediate delivery comes at a price and that won’t suit every household. As we enter our second Covid year, the income differences between the “Haves” and Have Nots” will become increasingly clear. 

Investors have taken a more dyspeptic view of the meal delivery sector. Deliveroo’s stock market debut in London (March 31st) was an unappetising flop when shares in the company slumped by 26% on the first day of trading, cutting its market value from £7.6bn to £5.6bn and by late-April, its market cap. was a miserly £4.4bn. Deliveroo is active across Europe, the Gulf States, Hong Kong and Singapore, and Australia and New Zealand. Investors had been spooked by a February decision of the UK’s High Court to consider Uber drivers as employees and not self-employed which is considered a considerable set back for companies in the “gig economy”. Further, analysts view that: competition in its major markets (e.g. in UK – jousting with Just Eat and Uber Eats) is harsh, notwithstanding that Deliveroo revenues increased sharply in 2020 (Covid-driven) and the company is testing complementary service options, such as rapid delivery of groceries with Sainsbury’s (mind you, so is UberEats!); and they were wary of the extra voting rights that Deliveroo’s founder and CEO, Will Shu, has linked to his own personal share ownership.

Not everyone thinks that the food delivery market is too crowded. Getir, Turkish pioneer of ultrafast grocery delivery, has just completed a $300m funding round, only 2 months after netting $128m in a previous round and has achieved “Unicorn” status – with a current valuation of $2.6bn. The latest capital injection is to fuel its exponential growth in Turkey, and the UK (entered very successfully in January, 2021), and its anticipated entry into Germany, France and The Netherlands (in the next few months). Getir is an ultrafast delivery pioneer revolutionising last-mile delivery with its 10 minute grocery delivery proposition. Getir delivers a selection of 1,500 everyday items to its customers 7 days a week day and night. Its founder is the founder of Turkey’s leading Taxi App. 

Competition is hotting up in meal and grocery delivery around the world, not least in Asia where having a meal delivered to the home is a much more common practice than in Europe.

  • There’s 2 massive deals about in SE Asia this month: in Indonesia, Tokopedia and Go-Jek are combining to form GoTo in a $18bn merger to create a mega online shopping, ride hailing, food delivery, card payment company; and Singapore-based Grab (who bought out Uber in SE Asia) which offers even more comprehensive online services than Indonesia’s GoTo is about to announce a $40bn IPO
  • Food ordering platform Swiggy from India has launched a “Health Hub” aimed at making eating healthy food convenient as a means of differentiating itself from the competition. This hub offers over 9,000 healthy dishes from 700 restaurants in its home city Chennai and is extending its services in other major Indian cities.
  • In the USA, goPuff is expanding its quick delivery offer of 2,500 grocery products, with a capital injection of $1.5bn from the venture capital markets.
  • DoorDash, the restaurant meal delivery platform market leader in the USA (50% market share) is on the acquisition trail purchasing salad-making robotics company Chowbotics. DoorDash had its IPO in December 2020 and has a market capitalisation of $47bn and, like  all its competitors (e.g. Uber Eats, Just Eat), it’s yet to turn a profit (but, stretching its legs in Australia this month  opening up a grocery retail delivery platform for IGA stores, focussing particularly on delivering last minute items that were forgotten in the main shop). 
  • Chowbotics will operate independently with DoorDash and will help restaurant clients expand their offerings. It’s compatible, too, with restaurant customers’ ghost kitchen models. The company was founded in 2014 with fresh food robot Sally the star! It can create custom salads, grain and poké bowls, parfaits, cereals and snacks all within a small space. The robot salad vendor is popular in universities, hospitals and grocery stores. 
  • Vending machines are clearly moving on from just delivering a chocolate bar, bag of chips and a can of Coke. In Singapore, machines are popping up that can dispense $30 premium chili crab meals for 2, wagyu beef, sashimi salmon and salmon steaks. Check out busy shopping areas in Japan to see vending machine technology at a higher level.

In food service and food retail, the labour component can both make you and break you! You can see polarisation in the market: high service, high touch, high cost for artisanal eating/food occasions; automation and no humans in sight for Grab & Go! Here’s 3 recent examples of the latter:

  • From Latvia, RoboEatz creates both hot and cold food producing a meal every 30 seconds only requiring a human to refill the ingredient hopper. This “Robo-Chef” is about to be trialled on home territory and in the USA this quarter – providing contactless cooking and pick up. The RoboEatz Ark 03 is a 18sq.m. standalone kiosk featuring an articulating arm, 110 fresh ingredients, an induction cooker and storage points for pickup (see video). Online grocer Ocado from the UK sees merit in a “Robo-Chef” and has invested in Karakuri, a RoboEatz  competitor;
  • Less fancy, but unusual in selling fresh prepared salads and in a fast food chain, is Farmer’s Fridge (which has Danone as an investment partner), linking with doughnut titan Dunkin’. It’s an intriguing partnership – balancing naughty indulgent fried snacks with guilt-free fresh vegetable contributions to the customer’s 5-a-Day! It moves food vending machines on from confectionery and salty snacks to healthier fare.

We’ve come a long way in a short time from when a “takeaway” meant nipping down to the restaurant on the corner and picking up a pizza or having a boy on a scooter deliver it. For the delivery platforms, the principles are basically the same but their access to and use of customer information is at a stratospheric level. It’s the use of this information which drives their astonishingly high market values. The short term challenge for these platforms, especially delivery, is to expand customer numbers without leaking money at an unsustainable rate! 19th Century American philosopher Ralph Waldo Emerson famously said “Build a better mousetrap and the world will beat a path to your door”! For 21st Century consumers, Waldo’s pithy saying is half right . Nowadays, you’ve got to build a better mousetrap and beat a path to your customer’s door!

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Posted in Convenience, Foodservice, Online

Anti-Obesity Activists and Government Put Pressure on Tesco to Promote Sales of Healthy Food Products

Our experiences with the coronavirus pandemic has heightened awareness of the link between personal health and diet. The food industry is under increasing pressure to be part of the solution, not part of the problem! But, getting consumers to change their entrenched eating behaviours is more difficult than meets the eye. Ask governmental departments of health around the world who have tried to nudge us into healthier habits and largely failed! 

Getting consumers to choose the “healthy product option” can be initiated by grocers and/or manufacturers. Why?: because it’s the socially-responsible thing to do and gives them a healthy image edge in the marketplace; or to anticipate a change in the regulatory framework – e.g. manufacturers reducing sugar content in soft drinks prior to the government introducing a sugar tax. The former is preferable for a company as it helps in improving image on health, rather than being seen as reluctantly reducing sugar content with unseemly haste immediately prior to the introduction of reduced sugar regulations! Then, as Tesco recently found out, pressure for a company to have healthier food products can come from activist shareholders. 

Tesco is the leader in the UK grocery market, with a 27% market share. Any change  implemented in the Tesco offer or commercial strategy can have an impact on all British food shoppers and, of course, on Tesco’s competitors! In early-February, Tesco came under pressure from “anti-obesity activists” from ShareAction to set itself public targets to sell healthier foods. One month later, Tesco has pledged to lift the proportion of healthy products from 58% of total and quadruple sales of plant-based alternatives to meat by 2025 (for health and cutting carbon impact reasons). The definition of “healthy” uses a Department of Health nutrient profiling model that categorises foods according to levels of fat, sugar and salt.

ShareAction assembles and orchestrates private shareholders to buy 1 share each in the companies it targets and this gives it the power under English Company Law to force a company to put a resolution to all shareholders – in this case one on selling more healthy products. Seven substantial institutional investors supported this initiative, too. This is the first action on health taken by ShareAction who’ve used this approach before on climate change (e.g. with HSBC). It’s in line with the UK Government’s intent to reduce obesity of which the first step is to place restrictions on the advertising and promotion of high fat, sugar and salt products (aka “junk food”) by April, 2022.

Tesco is also promising to make products healthier through: reformulation – e.g. increasing the percentage of ready meals that contain at least one of the recommended 5-a-Day to 66% by 2025 (currently, 50%, up from 26% in 2018); increasing the number of promotions on healthy products; offering healthy alternatives to family favourites at the same price; and the launch of new super healthy product ranges.

Tesco has substantial latitude in determining the “healthiness” of its product mix because of the high proportion of Tesco label products (50% of total) and, currently, it has particular influence on the national diet because of Lock Down in the food service sector, leading Britons to buy most of their food from supermarkets. The retailer points out that it was already on the road to providing a healthier food offer, as identified in its Tesco Little Helps Plan, which it will use annually to present progress against its targets. The Plan is focused on serving customers with affordable, healthy, sustainable products that are planet-friendly and nudging them towards healthier diets. In part, this increasing emphasis on health is a defensive move – Marks & Spencer and Sainsbury’s (2 major competitors) have been particularly active promoting themselves on healthy foods over the past 12 months.

If the action of activist shareholders isn’t enough, the food industry in the UK and many other countries is nervously bracing itself for much more rigorous action by governments to accelerate healthier eating by their citizens. The move from “nudging” to taxing and introducing legislation on food merchandising activity – e.g. banning “Buy 1 Get 1 Free”, aisle end/check out placement for confectionery and salty snacks, advertising to children of “unhealthy” products, scary “tobacco-type”, front-of-pack labelling on fat/sugar/salt – is coming soon. This harder core government action was on the way prior to the pandemic to fight the obesity crisis but, now, it’s “Covid-fuelled” as the daily death toll shows us the additional risk to unhealthy (particularly diabetic) citizens of the virus. Pre-Covid, there was significant push back in liberal democracies  to perceived “nanny state” interventions. As the costs to the taxpayer of financing national health systems increases and becomes more transparent, governments will become bolder and more forthright in intervening in food markets to influence the direction of national diets.

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Posted in Credentials

Nestlé, Number 1 in the Global Food Industry, 150+ Years Old and Continues to Show the Ability to Change with the Times

If you’re interested in the global agrifood industry, then, it’s useful to keep tabs on what Nestlé is up to! At $93bn (2019), its annual sales make it far and away the biggest food & drink company in the world and its market capitalisation (value in the eyes of the market) is close to $300bn. Number 2 and far behind in the global league table is PepsiCo, with sales of $67bn and market cap. of $200bn.

Nestlé is on the news recently! In late-2020, the company acquired Freshly a US subscription-based fresh-prepared meal delivery service for $1bn (it had taken a minor share in 2017), and last week they snapped up UK recipe kit business Simply Cook, a similar business. Nestlé is on a mission!, as it continues to grow rapidly its home delivery business in the wake of Covid era.

We’ve mentioned that “Big Food” took a good bashing during the 2015-2019 period, only seeing sales recover oddly enough during the pandemic as “locked-in” consumers rushed to buy previously out of fashion comfort foods with trusted brand names. Kraft Heinz is a classic case in point. Kraft & Heinz were put together by majority owners 3G Capital and Berkshire Hathaway in 2015. Analysts liked the zero-based budgeting approach and focus on slashing costs but its products looked increasingly old-fashioned. Its current share price is one-third of the high point in early-2017.

How has Nestlé performed during the torrid 2015-20 period for “Big Food”? Better than most! In 2018, USA investor activists targeted Nestlé intent on waking up the sleeping Swiss giant! Well aware of the slow rate of sales growth in developed economy fmcg markets, Nestlé’s Board acted out of both previous practice and character in hiring a new CEO who (a) was not from within the company and (b) who had a non-food and non-fmcg background. Since early-2017 to late-2020, Nestlé’s share price has risen by around 40%. Its focus on “at home” products, rather than food service has been helpful during the pandemic.

Under Mark Schneider’s (the new CEO) leadership, the company has taken a middle ground of setting more challenging profit margin targets and undertaking needed reorganisation within the company. He re-established the need  to grow the “top line”, i.e. sales. Organic sales growth at Nestlé had fallen from 7.5% p.a. in 2011 to 2.4% in 2017, slowed down by food price deflation, changing middle class diets in Europe and North America, and sluggish growth in emerging markets where young consumers are spending more money on digital products than on confectionery! Initiatives taken over the past 2 years include:

  • Increasing speed to market for new products. Nestlé was looking slow-footed relative to startup brands who had strong social media and e-commerce skills. Schneider’s view was that taking 3 years to launch a new car was acceptable but not for a chocolate bar! Garden Gourmet plant-based burgers were launched in Europe in 2019 and the improved “Sensational” burger in 2020. Nestlé Purina offered an allergy-busting cat food. As mentioned in last week’s “NPD and more” nugget, a R&D Accelerator has been established for dairy and plant-based dairy products;
  • Transformative deals were negotiated such as the licensing of Starbucks coffee for sale in any retail outlet apart from a Starbucks café;
  • An aggressive acquisition strategy, such as adding businesses to its nutritional health division and, in late-2020, paying $1.5bn  for startup Freshly, an American home delivered healthy meal business, and recently acquiring SimplyCook and a majority stake at Mindful Chef in the UK. Underperforming and/or slow growing businesses have been sold – such as its American ice cream brands in late-2019, and selling the majority portion of its European packaged meat business to a Spanish specialist meat company;
  • Increasing its share of premium products in the overall Nestlé portfolio (e.g. the “super  snobbish” “flat white over ice” Nespresso pods) and pinned its flag to the mast of plant-based foods as a driver of future sales growth;
  • Making a substantial statement about its concerns and  actions on sustainability issues – apportioning a budget of $3.5bn to combat climate change, including $1.3bn to work with farmers on regenerative agriculture, pledging to make all packaging recyclable or reusable by 2025 (Nespresso pods by 2022);
  • Rejigging its China portfolio (next to the USA, China is Nestlé’s 2nd biggest market) by concentrating on infant nutrition, coffee, confectionery and pet care and selling its canned food business (Yinlu).

“Big Food” has taken a bashing but Big doesn’t have to be Bad. Scale brings access to huge resources and, when guided by astute senior management, ensures a 150 year old company’s products and services meet the needs and wants of 21st Century consumers.  

Iconic staircase at Nestlé Headquarters. Vevey. Image Source Domink Gehl.

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Posted in General

Growing Interest in Veganuary and Vegan Products Around the World But Does This Mean that Meat Sales Suffer?

Irritating although it may be for the meat, egg and dairy industries, it’s Veganuary this month and 500,000 people worldwide have signed up to eat only plant-based foods for the month of January. Both Veguanary and the notion of adding more plant-based foods to the diet are gaining support around the globe, particularly with higher income consumers. However, it’s not clear which foods they are replacing, if any. Demand for meat remains buoyant! 

One-quarter of people signing up are in the UK where most of the major supermarkets are running Veganuary vegan specials. Veganuary was established in 2014 by Mathew Glover and Jane Land and “the movement” has gone from strength to strength. Their  focus is on Latin America this year where 150,000 have signed up. 

Serial vegan entrepreneur Glover has just launched Vegan Fried Chick*n Company VFC and aims to crank up sales volumes of his faux chicken such that it can outperform KFC on price. The product is wheat-based, i.e. seems similar to seitan, the meat substitute much used in history in Japan and China, which is essentially high protein gluten and has a chewy mouth-feel and pulls apart like chicken. So, it’s not gluten-free (it’s solid gluten!), but it is soy- and nut-free. 

VFC products are currently only available online in the UK but are scheduled to be part of the menu in as many of the 3,600 fried chicken outlets as will take them. The company is proudly activists with its mission to be “an act of positive rebellion against a system that has brought us climate change, environmental destruction, factory farming, and slaughterhouses. The way we’ll dismantle this destructive system is with great food – it’s our sit-down protest”! 

Veganuary’s founder, Glover, is not to be taken lightly – he’s established Veg Capital in 2020 as a fund specifically focused on the removal of animals  from the food chain and has taken early investments in Mighty Pea (yellow split pea m’lk) and vegan One Planet Pizza. Looking for vegan “winners”, he’ll be spoilt for choice – plant-based products mimicking beef burgers stole the show initially. Now, there’s a host of start-ups focusing on vegan chicken, egg, pork, and fermented plant-based proteins.

Big name companies are asking their employees to sign up to Veganuary – Nestlé, Mars, Quorn (no surprise!), PWC, EY and Bloomberg – the movement has traction. A quote by Nestlé’s Marco Settembri, CEO of Nestlé Zone Europe, Middle East and North Africa, reveals how this is more than a business opportunity for them, as he encourages his workers to follow: “As someone who stepped up to the Veganuary challenge this year, I am happy to be part of this movement as it grows across Europe and beyond. For me, now, behind Veganuary there’s a bigger picture – and one which induces long-term action. It’s about really feeling the need of the consumer. That is why, this year, I am promoting Veganuary across many of our categories and initiatives. After all, a well-planned plant-based diet can meet nutritional needs during all stages of life and there are the environmental benefits, too. This year, I am passing the baton and encouraging all Nestlé employees to participate in Veganuary and sign-up to the challenge. We will inspire them with delicious recipes from our Garden Gourmet range, vegan options in the staff restaurant, tips from experts, and dietary advice.”

What’s driving consumer interest in plant-based products? There’s 5 things:

  • For some, particularly younger consumers and more women than men, they don’t like the idea of killing animals to eat – that could be 20% of the market by 2030;
  • For some, particularly older consumers, it’s about their own health – plants are perceived to be intrinsically healthier than most meat (fish is the exception);
  • The fastest growing group includes those who are concerned about the environment, climate-change, etc. and like the notion of climate-friendly diets;
  • Some are drawn to the products because they’re attractively packaged;
  • And, then, for some and for some products, they’re very tasty!

Should meat businesses be worried about the frenzy of plant-based NPD and the media fascination about “going vegan”? No and for two reasons: plant-based meat is a market opportunity for “real meat” companies –  many of them have jumped on the bandwagon developing their own faux meat products and brands, and/or taken a share in a startup plant-based firm;  in Western higher income economies, aggregate meat consumption per capita remains relatively stable – there’s no clear downward trend. Beef consumption is slipping in Europe, but not so in the USA where meat overall continues its onwards march – over 100kg per capita and that’s without fish and seafood! Chicken consumption continues to edge up in most countries. It suggests to us that the biggest influence over movements in meat consumption is relative price not increasing availability of plant-based protein alternatives. In the USA, in particular, consumers just seem to be eating more of everything and that’s reflected in the frightening obesity statistics (and we’re hardly sylph-like in UK, Australia, etc.).

What could “real meat” businesses do better in the face of this new plant-based competition? For a start, they could improve packaging and shout out loud on-pack about the nutritional benefits of their natural products. FMCG “Big Food” does exactly that (ad nauseam) – full of fibre, excellent for your gut, zillions of probiotics, etc. Meat companies, for  some reason, are more demure (hardly in character!) and leave it up to the shopper to work out the benefits of purchasing. Of all the foods we omnivores eatl, many scientists recognise the nutrient quality and density of meat and the crucial role it has played in our evolution and shaping us as humans. 

We praise the initiative of the Great Britain Agricultural Levy Board in the UK, launching in January a campaign about meat and dairy nutritional benefits. The objective is to inform and educate consumers on how eating a balanced diet, including red meat and dairy, is a sustainable way to enjoy food. During Veganuary and to “safeguard the reputation of red meat and dairy”, AHDB is launching a £1.5m ($2m) “Eat Balanced” consumer marketing campaign including:

  • “Eat Balanced” TV advertisements;
  • “Eat Balanced” consumer website;
  • Proactive and paid for social media activity;
  • Stakeholder information including a “Positive Conversations” Pack;
  • And monitoring “anti-meat/dairy” advertising/promotional materials to ensure any pronouncements are truthful, have a respectable science base, and do not contravene the UK’s Advertising Standards Association standards.

(video link to an advertisement of the campaign)

Agencies representing the interests of the meat industry (particularly livestock farmers) are changing their approaches in the face of a veritable tsunami of media coverage and interest in plant-based meat to become less defensive and angry to become more engaging on the attributes of their products rather than on the iniquities of “fake” meat! Quality Meat Scotland is a case in point. The QMS strategy is: “Veganuary and Brexit are upon us. Our strategy is not to defend our industry but to promote its benefits, be bold and proud of what we do. The QMS campaign focuses on – Local, The Scotch difference, and health and wellbeing with particular attention to the benefits of Vitamin B12”.

Meat and dairy producers should defend their patch against skewed, untruthful propaganda (and there’s lots of that about!). But, the meat industry really needs to focus on “the moment of truth`’ when, in particular, younger consumers face a wall of slabs of raw meat with scary names linked to points of anatomical origin on the carcase (e.g. half lamb shoulder) in unattractive plastic packs on supermarket shelves and they’ve no idea how to convert the scary raw product into meals!. Whereas the fast-expanding array of plant-based products look cool, are strikingly named and packaged and focus on providing meal solutions not meal problems. 

Don’t forget that eating is more than refuelling, often, it’s a social event.  Sometimes, one person in a household can have a disproportional (arguably, tyrannical) influence on what the family eats, particularly during these Covid times when all the family are at home from morning to night!  At the moment in the UK, 1 out of 5 households has a vegetarian/vegan at home. we’d bet that in 5 years time, 1 out of 4 will. The meal preparer has to have a veggie option for the vegetarian/vegan one amongst them. If the family can’t spot the difference between the plant-based mince and regular beef mince in a lasagne, and if the plant-based is the same price or cheaper, and if it’s human and environmental  health halo is shiny, why wouldn’t you opt for tasty “fake” mince!

Organisations representing the interests of livestock farmers – and, in particular, beef and lamb – are moving on from visceral primal screaming at the anti-meat lobby to more constructive approaches presenting the benefits of their products to human health, rural development, and even climate-related advantages such as carbon sequestration on grassland pastures and use of crop byproducts. That’s good! Meat and dairy products are essential in a balanced diet,  and they must be positioned when promoted to contemporary consumers in a manner that is consonant with their values, lifestyles and aspirations.


If this strikes a chord of interest with you, it’s the kind of content you can read every week in our Dr. Food Weekly Food Business Insights where we draw out implications for businesses of developments in the global food industry. Please, visit here: and subscribe if you want to be in the know!

Posted in Consumer, Meat, Vegetarian

Some Winners and Losers in Food & Drink Purchases During the Covid Crisis

Often, we’re wary of consumer surveys relating to food and health – we want to eat healthier, but it’s so tempting to indulge in a naughty snack! Mid-Covid, USA consumers claim to be eating healthier/making healthier choices and, although taste is Number 1, healthiness is second on their list. They’re confident in the safety of the overall food system although, during the pandemic, they’re more likely to wash fresh produce. Optimistic bias is alive and well: 75% of consumers think their diet is healthier than average and 60% believe that they are Very Healthy, notwithstanding that 69% of US adults are overweight/obese!

Source Food Dive (Nielsen)

For fresh fruit and vegetables, the USA consumer did “put their money where their mouth is” – fresh produce retail sales zoomed up $4.5bn January-August 2020 versus 2019. Mind you, this captured substantial trade from food service which was virtually closed down. Fresh food in general made LockedDown consumers feel happier!  

Food - Britons are defrosting decades-old diets | Britain | The Economist

Americans like dieting – 43% say they are on a specific diet, with intermittent fasting being the most popular (cutting out breakfast?!). In the search for healthier ingredients, high fibre, whole grains and plant protein are the top three. A significant percentage say that they are cutting down on red meat – hmmm this isn’t reflected in USDA’s national meat consumption trends!

Recent Nielsen data on USA FMCG grocery show the winners are:

  • Oat milk and plant protein meat alternatives – both perceived as being intrinsically healthy, yeast – because the nation decided to embrace home baking, not least sour dough bread, and crab & lobster – no surprise really, as an indulgent home seafood meal becomes an affordable treat whereas its restaurant equivalent pre-Covid would have been a stretch;
  • With the losers being – work snacks and comfort food, such as gum, mints and cupcakes, and premium nutrition bars that were “in the gym” fare when the gyms were open!

What about the UK? British consumers promised themselves that they would eat healthier under LockedDown, but then regressed. Supermarket multipacks of chocolate treats soared and retail sales jumped £260m in short order. This is what the trade refers to as the “lipstick effect”, i.e. when cheap treats sell well during tough times. Ice cream did well, too, and fresh and frozen vegetables spiked, reflecting the increase in home made lunches and dinners. But, the real star was “The Full English Breakfast” – eggs, bacon and sausage were a morning treat whilst time was on our hands! Butter did very well – driven by the Great British Bake Off effect pre-Covid and the desire to try out our own neophytic baking skills when we were locked in.

The locked in cooking craze is positive – pre-Covid, we’d return home and sink into a sofa to watch a cooking show.  In-Covid, we turned to the screen for practical help, but wanted to touch the ingredients. Then, proudly, we shared our meal result with friends on Instagram!

Let’s Bake at Home! Nevermind we use some shortcuts, and pass by Baker Street to find out some clues!

Accelerating a pre-Covid trend, perhaps surprisingly, was a sharp increase in the “nolo” drinks category, i.e. low or no alcohol beverages driven by millennial and younger consumers. Guinness launched a no alcohol version of its iconic stout. Adnam’s, a regional English brewery, claims low alcohol beer with flagship brand Ghost Ship, is 11% of its turnover. 

Ghost Ship 0.5% Chilli Con Carne | Adnams
Diageo launches non-alcoholic Guinness

If this strikes a chord of interest with you, it’s the kind of content you can read every week in our Dr. Food Weekly Food Business Insights where we draw out implications for businesses of developments in the global food industry. Please, visit here: and subscribe if you want to be in the know!

Posted in Consumer, Fresh Products, Trends

Dr Food Weekly Food Business Insights – Example: Issue 02

Thanks to all of you for your interest in our new Weekly Food Business Insights but, particularly, for those who have registered!

If you haven’t had the time to peek at “the product”, we’ve posted a previous week’s Insights to give you a more precise idea of what to expect.

Please, see here Issue Number 02, that we published in July 2020. All the news nuggets are on the same page but, when you are on the platform proper, the information is the same but each nugget has its own page. We hope you find it interesting and worth signing up for the one month trial and then stay with us!.

We hope the Insights will give you a wider view of the world of food outside your area of business. Please visit us on

Commuting to City Centres is Passé. Stay Home, Stay Smart & Safe!? 

  • Covid-19 has turned the home into the hub both for working and socialising. Lower stress working from home (relaxing in pyjamas until the business Zoom call!)? Not so – many parents have had to balance home working with home schooling for their kids. Working from home may be the new normal for many people as employers see the cost savings associated with having remote employees.This could be worrisome for property owners as city centre offices are shrunk and workers head for the suburbs or even rural areas. It’s threatening, too, for restaurants and Food-2-Go outlets located next to city centre office and apartment towers. Some notable trends with food industry implications include:
    • local shops, services, restaurants, coffee shops and bars offering local products are preferred. Consumers have more trust and feel more connected to local businesses. Brands should highlight their provenance credentials and links with the local community to encourage this goodwill. ;
    • Starbucks envisaged its cafés as “The Third Place”, somewhere in the middle between home and the office. Increasingly, the workplace may be distanced with local coffee shops being the office during the day, a social focal point in the evening, flipping the beverages (energisers during the working day and alcohol/CBD for relaxation in the evening) and food offers to suit customers.
Photo by Antenna on Unsplash

BIG IMPLICATIONS: Local is in and the cachet of the global brand is diminished. The Post-Covid period may require city food and drink businesses to be particularly agile in responding to a new world of work and after-work socialising. But for local firms with local attributes and links to the local community, make sure you shout loud!

Source: Just-Drinks.

Covid-19 Accelerates the Introduction of Automation and AI Throughout the Agricultural and Food Industry 

  • Starship Technologies has been running a robot delivery service for groceries  in Milton Keynes (a small city north of London) for over two years, working with Tesco and The Coop. Previous customers were Just Eat and Deliveroo delivering takeaway meals. Happy households can track the robots progress and have loved the “no human contact” element during the coronavirus crisis. Walmart has robotic floor cleaners silently sweeping huge hypermarkets in the USA. Kroger’s Giant Eagle stores have robots to check stock availability. The distribution centres of Ocado, the pure online grocery player, are notable for their lack of human staff and abundance of robotic product pickers & packers..
  • In China, the world’s first robotic restaurant was opened by Country Garden (in June) and 20 in-house robots cook and serve food. Caliburger in the USA has Flippy robots to work at the grill. Dr. Food ordered a beer and snack when staying at the Mandarin Oriental in Boston and it was brought to his room by a robot in a tuxedo!
  • The use of robots, particularly in the horticultural and dairy sectors, is exploding worldwide – apples  in New Zealand were picked in some orchards this season mitigating the extreme shortage of harvest labour worldwide in agriculture. 
Picture Source Starship Technologies.

BIG IMPLICATIONS: In all parts of the agricultural and food chain, AI and robotics will transform productivity and cost control for food businesses. Also, “Germaphobic” consumers love the idea of products being “untouched by human hands”. But, aspects of the “sharing society” may be stalled as some are concerned about “Who used this last?”. 

Source Euronews

Retail 2020/21: 10 Trends in Global Retail – Post-Crisis Update

How will the retail sector worldwide adapt to the new “mask economy” post-Covid? A recent report provides some good ideas for food businesses:

  • Reduce physical interaction but maximise the ways to engage with customers. 
    • Most customers want to shop quickly and efficiently most of the time and, particularly when they are shopping for day-to-day “Fuel Food”. Don’t confuse them in-store or online. Reduce checkout processes with self-scan apps, etc., make online shopping and click & collect even easier;
    • Develop “Experimental E-Commerce” activities particularly when shoppers are willing to invest their time to buy, cook and present “Story Food” (rather than weekday “Fuel Food”) –  like live-streaming product demonstrations, focussing on what is in-season, how/where and by whom the product is grown, lessons on how to cook, video consultations and one-to-one sessions.
    • Use social media to support in-store and online shopping;
    • Shopping festivals and holidays will gain in importance (we’re learning from Asia where they celebrate on a different and higher level than Westerners!);.
  • Develop more resilient supply chains which, often, means shorter chains with longer lasting commercial relationships.  Understand better your risks associated with sourcing, and engage with suppliers that can help you to be stronger in front of unknown adversities (Covid-19 has taught us this the hard way!). Local suppliers will be more important, and digitalisation will help to manage an increasing number of suppliers and, using technologies like blockchain, enhance transparency and traceability in the chain.
  • While foodservice has been hit particularly hard by Covid, many food retailers have benefitted as a result of lockdowns. A combination of downward pressure on household incomes as we face a global recession and more practice and a greater willingness to cook at home may serve food retailers very well; 
  • In many countries, as we faced a fearful health challenge, citizens have been more community friendly and inclusive. We’ve looked to help our neighbours and work together to “defeat” coronavirus. Increasingly, consumers expect their brands to be fair to society, the planet and all living things within it!; Pre-Covid, there was growing consumer interest in sustainability and this continues now (notwithstanding that most consumers have only a vague understanding of what sustainability actually is). However, they look to the companies that they buy goods and services from and expect them to be better corporate citizens than in the past. Don’t disappoint them!
Image Source: Aisle 411

BIG IMPLICATIONS: Covid-19 has broken our food shopping and meal preparation mould! Is this fragmentation for ever or will the accelerated introduction of an effective vaccine allow us to slip back into our former ways? Covid-19 has accelerated trends such as online shopping and this will not reverse. But make food shopping easier and even enjoyable! It’s slowed down the anti-plastic movement as plastic is seen as being safer than other packaging forms. But recyclable and compostable packaging will regain its prominence as Covid fears recede (see next item). 

Source Coresight (free with registration to the site)

Five Sustainable Packaging Launches During the Pandemic

  • While the key concern of households has been the health of their families, consumers are still concerned about the health of the planet. Pre-Covid, big and small food companies were presenting a “greener” face to their consumers and, in anticipation of “green’ concerns returning to the very top of consumers’ agenda, smart companies are trying to keep ahead of the curve on sustainability. Here’s some examples of packaging initiatives:
    • “Big Food” such as Danone, Campbell’s and Nestlé are changing their processes and their designs to reduce the environmental impact. Nestlé is using paper rather than plastic to wrap its iconic Smarties. Campbell’s Kettle Chips is sourcing from recycled materials and changing the design of the pack to use less plastic. Danone has launched in France a bottle of Evian mineral water without an added label as the information is engraved on the recycled plastic bottle.
    •  L’Oreal and Colgate are following a similar approach. The latter has launched a new toothpaste called “Smile for Good”, with a first ever easily recyclable toothpaste tube. Businesses want to be “A Force for Good”, because their shoppers ask them to be so.
    • Unilever, in particular, has shown leadership in embracing the need for businesses to have a social purpose first and foremost. Profitability is important but secondary. Indeed, Unilever CEO Alan Jope holds  the view that if a brand doesn’t have a social purpose, it doesn’t belong in their portfolio and should be sold!
Photography source: Danone.

BIG IMPLICATIONS: As we emerge from the Covid crisis, consumer concerns about the health of our planet and our society will be one of the dominant themes for the remainder of this decade. Companies that engage earlier, substantially and openly with regard to sustainability issues will be rewarded with greater loyalty from their customers.

Source: The Grocer.

Fit for a Better World: The Importance of National Strategy & Branding.

  • New Zealand’s Ministry for Primary Industries has released a new agrifood strategy through to 2030. It’s starting point is  that “if the natural world is healthy, so too are the people”. New Zealand has a world class reputation as a food producer and its “clean and green” claim is an important element in the national branding of its food exports. Its management of the Covid-19 crisis has only served to enhance this positive image (NZ has had only 1,500 coronavirus cases and 22 deaths and the nation has returned to “normal”). 
  • Here’s three paragraphs from the document that are refreshingly self-critical but nonetheless inspiring as they recommend a future pathway for their agricultural and food industry:
    • “For a start, we need to be very clear that we are not a volume producer – and we should stop acting like one. Selling commodities in undiversified markets is a race to the bottom. Yet we have let that be our default position.
    • Instead, we must select the market niches where we can excel in providing and capturing value – and keep a razor-sharp focus on those.
    • And, let us set our sights on the real prize – which is owning market categories. One outstanding example of this is Zespri’s development of the gold kiwifruit category. This New Zealand company worked with researchers to develop a new variety that would excite consumers”.
  • Mind you, if you promise much about your environmental credentials, then, you better live up to them! Activists in New Zealand are critical of the impact of NZ’s dairy industry on the environment and the animal welfare track record of the livestock sector. It’s great to have green aspirations but smart to under promise and over deliver to maintain a pristine “Clean & Green” image!

BIG IMPLICATIONS: For a nation, ensure food industry members agree on what are their values and collective vision and how these can be communicated to the outside world. Then, work out where your food industry can have the biggest and most profitable impact in export markets. In a fast-changing world, it is vital to be agile and tuned in to the global scene with a clear understanding of market forces.

Source: Ministry for Primary Industries, New Zealand.

Wrap Up Video by David Hughes

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About the authors
Prof David Hughes: Around the world, David speaks to senior agribusiness and food industry managers about global food industry developments that are and will affect their businesses and industry. Energetic, engaging, humorous and insightful, David gains the very highest evaluations at seminars, conferences and Board level discussions in every continent he visits. Miguel Flavián: works for several Spanish organisations and companies to help them to learn from the developments of the British grocery market and improve their business back home.